Technology

Better Support with AI

Technology is used to help AI solutions read through complex documentation and knowledge bases in several ways. One way is through natural language processing (NLP) and machine learning (ML). NLP is used to break down text into its individual words, phrases and sentences, and can be used to identify key topics and concepts. ML is used to identify patterns in the data and identify the appropriate solutions to customer queries. Additionally, AI can be used to cross-reference customer tickets and knowledge bases, to quickly identify the best solution to an issue. AI can also be used to detect trends and anomalies in customer data, to better understand customer behaviour and provide tailored solutions for each customer. Finally, AI can be used to automate customer support, allowing agents to quickly answer common queries and freeing up time for more complex tickets.